At TryTrippyShades.com, we want to ensure your satisfaction with our products. This Refund Policy explains our guidelines for refunds and returns. Please read this policy carefully before making a purchase. By using our website and making a purchase, you agree to the terms outlined below.
- Eligibility for Refunds:
1.1 Damaged or Defective Products: If you receive a product that is damaged or defective, we will gladly offer a refund or replacement. Please contact our customer support team at trytrippyshades@gmail.com within 14 days of receiving the product and provide details of the issue. We may require photographic evidence or additional information to process your request.
1.2 Incorrect Orders: If you receive an incorrect product or a different item from what you ordered, please contact us immediately. We will arrange for the correct product to be shipped to you, or provide a refund upon return of the incorrect item.
- Return and Refund Process:
2.1 Return Authorization: To initiate a return, you must contact our customer support team to request a Return Authorization (RA) number. Returns without a valid RA number may not be accepted or processed.
2.2 Condition of the Product: Returned products must be in their original condition, unused, and with all original packaging and tags intact. We reserve the right to reject a return if the product shows signs of wear, damage, or alteration.
2.3 Return Shipping: Unless the return is due to a damaged or defective product or an incorrect order, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method and insuring the package, as we are not responsible for any returned items lost or damaged in transit.
2.4 Refund Processing: Once we receive and inspect the returned product, we will process the refund within a reasonable timeframe. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment processor.
- Non-Refundable Items:
The following items are non-refundable:
- Gift cards or promotional vouchers.
- Customized or personalized products.
- Products purchased from third-party sellers or resellers.
- Contact Us:
If you have any questions or need assistance regarding our refund policy, please contact our customer support team at trytrippyshades@gmail.com. We are here to help and will address any concerns or issues promptly.
- Changes to the Refund Policy:
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.
By making a purchase on TryTrippyShades.com, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.